Returns/Exchanges & Frequently Asked Question

Store Policies 

First we genuinely thank you for choosing to shop with Wigs For Every Woman.
We work very hard to offer you the highest quality items at affordable prices. 
It is out goal for you to have a pleasurable shopping experience with us. 
We encourage you to reach out to us with questions anytime to our customer service email at or you can text or call 865-399-2844. Please leave time for the team to respond to your message. 
Our customer service department is closed on Saturday and Sunday and all holidays. 

USA Return Fees | Didn't checkout with our TRY RISK FREE COVERAGE? No Worries! You will begin the return process like normal, where you will be prompted to purchase a discounted return shipping label for your item, saving you time and money!

All returned items that are purchased without our TRY RISK FREE COVERAGE will be subject to a 10% restocking fee. You will receive your store credit once return has been processed.

If you choose to exchange your returned item for a different item, simply select the Exchange option and we will process a store credit to your account once your return is received and approved. 

  •  A 10% restocking fee will apply to all orders without our TRY IT RISK FREE COVERAGE once received and processed unless a store credit is issued. 
  • All store credits issued for a return never expire. 

If you have any questions, or need additional assistance, please reach out to

Unauthorized Returns | An unauthorized return is a return that is not requested through our return portal or via our support team. An unauthorized return is a return that is sent back to the manufacturer directly without an RMA #. All unauthorized returns will be charged a 25% restocking fee.

Refunds | All returned items will be refunded in the form of a store credit once the return has been received and processed. If you paid for our TRY IT RISK FREE COVERAGE you will not pay the 10% restocking fee.  All  store credits will be issued once the returned product(s) has been received and processed.

In most cases, all returns and refunds are processed within 2-3 business days from the date of delivery. On rare occasions, the processing time may extend to a maximum of 15 business days.  Shipping costs and TRY IT RISK FREE COVERAGE fees are non-refundable.  

Gift Cards | If you use a gift card as a form of payment for your purchase, any returned funds will be refunded back to the gift card. We are unable to provide a cash refund for the amount of a gift card.

Products Not Eligible for Return | Products ineligible for return are as follows:

  • Final Sale Items: Clearance Items, Discontinued Items, Hair Care Products, and Special Deal Items.
  • Accessories include jewelry, wig band, hats with hair, headwear, clip-in bangs, ponytails, styling products, canvas blockheads, tape, adhesive, hot air brushes and flat irons, combs, etc.
  • Any product that does not meet the Eligible Return Criteria (see above).
  • All returns must be in resalable condition.
  • If your product is received back and determined ineligible for return, we will ship the product back to you at our cost and include a copy of the Quality Control Report illustrating our findings.

    How To Return | To request a return, please visit our return portal here within 7 business days of receipt of your item:

    • Enter your six-digit Order Number from your order confirmation email and/or the Zip Code from your shipping address to begin your return.
    • Select the item you wish to return.
    • Submit your return.
    If you selected our TRY IT RISK FREE COVERAGE at checkout when you placed your original order, you will receive a pre-paid return shipping label for your convenience.
    If you did not select this coverage, you will have the option to pay for your return label and get a store credit  (10% restocking fee applied). You will also receive an email with the return instructions and the return label. Please check your spam folder if you do not see this in your inbox, and be sure to include your packing slip in your return box. 



    To start a return or exchange, visit our return portal here.  



    Once an order is placed and our shipping team fulfills the package it then goes into the hands of the USPS, UPS or FED EX. 

    Once you place an order our responsibility is to ship the order but we do not assume any liability or responsibility for the USPS, UPS or FED EX. 
    It is a rare occasion but packages can become lost, stolen or damaged from the carrier regardless of where you order from online. 
    Unfortunately that is the downfall of online shopping and the risk we take for convenience. 
    We offer Package Protection for $4.98  and HIGHLY ADVISE adding this to an order upon checkout. 
    Even if you file a claim with the postal service we cannot help you with this claim as they do not help us. 
    We do not provides refunds or store credits for lost or stolen items. 
    If you are not 1000% pleased with your wig we will allow you to exchange it for a store credit minus an exchange fee (10% of the wig price).
    The exchange will be in the form of a store credit for you to shop for other items from us. 
    If you decide wigs aren't for you we offer a variety of other products for your shopping pleasure. 
    All returns and exchanges will be given store credit in the form of a gift card to shop for other items that may work better for you. 
    Clothing and wig items are eligible for return for store credit up to 7 days after receipt. 
    If longer than 7 days passes before communication is started we will not be able to do an exchange. 
    If you email within the 7 day period but nobody gets back to you do not worry as you still qualify for an exchange. 
    Please email to start an exchange for store credit.  
    Buyer is responsible for return shipping for sending back all exchanges. 


    Wigs must be unworn, with zig zag part still in tact, tags still attached in the regular packaging. PLEASE NOTE WE DO NOT ACCEPT SALE ITEMS OF A 35% OFF DISCOUNT OR MORE FOR RETURNS OR EXCHANGES. 

    Clothing must be unworn, in new unworn condition. 

     In the case that you need to return or exchange a regular priced item, we offer merchandise exchange or store credit only, no refunds. Items should be returned unworn, unwashed and undamaged, no makeup stains, no odors.

     Any items returned to Wigs For Every Woman without permission will be donated or disposed of. 



    Gift cards will be fulfilled through e-gift card process. 

    Purchaser will be given a code to use at checkout for gift card amount. 

    Amount does not have to be used in one transaction. 

    All gift cards are final sale and cannot be returned. 

    Once purchased they hold NO CASH VALUE. 

    Gift Cards do not expire. 


    Frequently Asked Questions 



    I received my wig but it does not look like the same color as on the live?

    I ordered the wrong wig! What can I do? 
    There will be no switching of wigs after an order is placed. This causes confusion in the warehouse and with the shipping team.
    Before you place your order please make sure it is the wig you want. 

    We understand that mistakes happen and if this is the case please email us at 



    -All orders take 3-30 BUSINESS DAYS (weekends & holidays do not apply) to ship from our facility. The exact delivery depends on the carrier. You will receive an email with the tracking info once the order ships.

    It can take up to 30 days to get your order. 

    Most orders arrive to your door within 5-14 days. 



     I didn't get my wig, the order says delivered. What can I do?

    If an order is scanned as delivered to your address by the post office and you DID NOT choose to pay for Route Protection at checkout,  Wigs For Every Woman is not responsible for lost or stolen packages after being scanned delivered. You will have to contact your local post office or carrier. Also, please make sure to enter your correct shipping address at checkout. We are not responsible if the customer enters an incorrect mailing address. 

    I changed my mind and don't want the wig, what can I do?

    After an order is placed it cannot be cancelled even if the order has not shipped. 


    Please make sure that you want the item that you are purchasing before you check out. 

    No exceptions. 





    Can you dye or color treat the wigs? 

    None of our products can be dyed or color treated. Please advise that doing so could ruin your wig product. 


    Why do I pay sales taxes?  

    You may notice that many businesses are now collecting sales tax on your purchases, even if they did not before. Recent tax law changes across the country have changed tax requirements for online retailers. Many businesses are now required to collect sales tax in all states where they conduct business.

     As a result, Wigs For Every Woman collects retail sales tax as required by law in specific states. The requirements vary by state and are determined by the number of transactions (orders) placed in a state and / or a monetary threshold (dollar amount of sales). This process is referred to as establishing nexus.

     Once a retailer establishes nexus in a state, they are required by law to collect sales tax from the consumer and remit those funds to the respective states that taxes are collected. If you have purchased from a retailer before and not paid sales tax, and now are required to pay sales tax, it means that the retailer has reached nexus in that state and is now required to collect sales tax by law.

     From a retailer standpoint, collecting sales tax and remitting the funds to respective states is an expensive venture, creating excessive costs monthly and quarterly to facilitate this process; however, it is always our goal at Wigs For Every Woman to remain compliant, so this is something that we are not able to change.

     You may find that there are other online retailers that are not currently collecting sales tax. The reason for this is that they may not have met the threshold for collection requirements in certain states, or they are currently working toward this process to eventually be in compliance. There is no sales tax obligation for the retailer if it has not established nexus in a state.

     If you are concerned with or have questions regarding paying sales tax, we recommend that you reach out to your State Senator or Representative for additional information on how your state’s sales tax percentage is determined.

    We appreciate your continued support and are happy to assist in any way that we can.