Store Policies / Terms & Conditions
Upon receiving your order please check to make sure you have all of the items you ordered and that they are in good new quality.
If you believe you have a missing or damaged item you have 3 days to reach out to us to notify us of this error or it cannot be dealt with.
Color differences will not be regarded as product damage or defect as colors will appear different on different screens and lighting.
We offer color swatches for you to touch and feel before making a commitment to a color.
We cannot handle any issues outside of this window.
CUSTOMER ORDER MISTAKES
We understand that you are excited to shop for our wigs and we share that excitement with you however we ask you to slow down while purchasing to ensure that you do not make a mistake.
Once an order is placed we cannot apply a discount or a Gift Card.
We cannot refund any order once it is placed.
We cannot change the way you paid.
Please shop responsibly and make sure you want the item before clicking the buttons.
LOST AND STOLEN PACKAGES
Once an order is placed and our shipping team fulfills the package it then goes into the hands of the USPS, UPS or FED EX.
Wigs must be unworn, with zig zag part still in tact, tags still attached in the regular packaging. PLEASE NOTE WE DO NOT ACCEPT SALE ITEMS OF A 35% OFF DISCOUNT OR MORE FOR RETURNS OR EXCHANGES.
Clothing must be unworn, in new unworn condition.
In the case that you need to return or exchange a regular priced item, we offer merchandise exchange or store credit only, no refunds. Items should be returned unworn, unwashed and undamaged, no makeup stains, no odors.
Any items returned to Wigs For Every Woman without permission will be donated or disposed of.
GIFT CARD SALES
Gift cards will be fulfilled through e-gift card process.
Purchaser will be given a code to use at checkout for gift card amount.
Amount does not have to be used in one transaction.
All gift cards are final sale and cannot be returned.
Once purchased they hold NO CASH VALUE.
Gift Cards do not expire.
Frequently Asked Questions
I received my wig but it does not look like the same color as on the live?
We understand that mistakes happen and if this is the case please email us at email@example.com
WHEN WILL I RECEIVE MY ORDER?
-All orders take 3-30 BUSINESS DAYS (weekends & holidays do not apply) to ship from our facility. The exact delivery depends on the carrier. You will receive an email with the tracking info once the order ships.
It can take up to 30 days to get your order.
Most orders arrive to your door within 5-14 days.
I didn't get my wig, the order says delivered. What can I do?
If an order is scanned as delivered to your address by the post office and you DID NOT choose to pay for Route Protection at checkout, Wigs For Every Woman is not responsible for lost or stolen packages after being scanned delivered. You will have to contact your local post office or carrier. Also, please make sure to enter your correct shipping address at checkout. We are not responsible if the customer enters an incorrect mailing address.
I changed my mind and don't want the wig, what can I do?
After an order is placed it cannot be cancelled even if the order has not shipped.
ALL SALES ARE FINAL.
Please make sure that you want the item that you are purchasing before you check out.
PLEASE SHOP RESPONSIBLY
FRAUD AND THEFT
CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE IS ILLEGAL AND THOSE RESPONSIBLE WILL BE PROSECUTED
Can you dye or color treat the wigs?
None of our products can be dyed or color treated. Please advise that doing so could ruin your wig product.
Why do I pay sales taxes?
You may notice that many businesses are now collecting sales tax on your purchases, even if they did not before. Recent tax law changes across the country have changed tax requirements for online retailers. Many businesses are now required to collect sales tax in all states where they conduct business.
As a result, Wigs For Every Woman collects retail sales tax as required by law in specific states. The requirements vary by state and are determined by the number of transactions (orders) placed in a state and / or a monetary threshold (dollar amount of sales). This process is referred to as establishing nexus.
Once a retailer establishes nexus in a state, they are required by law to collect sales tax from the consumer and remit those funds to the respective states that taxes are collected. If you have purchased from a retailer before and not paid sales tax, and now are required to pay sales tax, it means that the retailer has reached nexus in that state and is now required to collect sales tax by law.
From a retailer standpoint, collecting sales tax and remitting the funds to respective states is an expensive venture, creating excessive costs monthly and quarterly to facilitate this process; however, it is always our goal at Wigs For Every Woman to remain compliant, so this is something that we are not able to change.
You may find that there are other online retailers that are not currently collecting sales tax. The reason for this is that they may not have met the threshold for collection requirements in certain states, or they are currently working toward this process to eventually be in compliance. There is no sales tax obligation for the retailer if it has not established nexus in a state.
If you are concerned with or have questions regarding paying sales tax, we recommend that you reach out to your State Senator or Representative for additional information on how your state’s sales tax percentage is determined.
We appreciate your continued support and are happy to assist in any way that we can.