Terms And Conditions/ Frequently Asked Questions
GIFT CARD SALES/POLICY
Gift cards will be fulfilled through e-gift card process.
Purchaser will be given a code to use at checkout for gift card amount.
Amount does not have to be used in one transaction.
All gift cards are final sale and cannot be returned.
Once purchased they hold NO CASH VALUE.
Gift Cards do not expire.
When will I receive my order?
-All orders take 1-4 BUSINESS DAYS (weekends & holidays do not apply) to ship from our facility. The exact delivery depends on the post office. You will receive an email with the tracking info once the order ships. Please expect delays due to COVID-19.
Are there exchanges on clothing items?
PLEASE ATTACH A NOTE INSIDE YOUR RETURN WITH YOUR NAME AND WHAT THE ISSUE IS TO EXPEDITE THE RETURNS PROCESS. THANKS!
We do allow returns/exchanges on clothing items that are not final sale items.
In the case that you need to return or exchange a regular priced item, we offer merchandise exchange or store credit only, no refunds. Items should be returned unworn, unwashed and undamaged, no makeup stains, no odors.
We do not accept returns on wigs, barrettes, swimsuits, undergarments, jewelry, or final sale items.
THE ITEM MUST BE RECEIVED at the address below within 10 CALENDAR days of the confirmed delivery date. Once we get the package back we will process and then issue an online credit voucher and email you the code. You will then use the code to purchase items that you want. That generates you a new order, applies your credit and gets you in line for processing and shipping all in one step.
You are responsible for all return shipping fees. It is your responsibility to get the items back to us and remember that the post office as well as any shipping company are not error free so please use tracking and or insurance.
ALL SALE ITEMS ARE FINAL SALE. Please do not return any sale items.
I didn't get my wig, the order says delivered. What can I do?
If an order is scanned as delivered to your address by the post office and you DID NOT choose Signature Confirmation at checkout, Wigs For Every Woman is not responsible for lost or stolen packages after being scanned delivered. You will have to contact your local post office. Also, please make sure to enter your correct shipping address at checkout.
I won a prize from you but have not received it what can I do?
Please call our customer service line at 518-775-7718 and let us know which prize you are waiting for. If prize has been sent and is lost or stolen we assume no responsibility for this.
I changed my mind and don't want the wig, what can I do?
After an order is shipped ALL SALES ARE FINAL. We do not honor any exchanges or returns. No exceptions.
If your order has not been shipped and you choose to cancel there will be a cancellation fee of $35 for administrative and restocking fees.
What do I do with the lace?
With regular scissors, you cut off the excess lace.
Can you dye or color treat the wigs?
None of our products can be dyed or color treated. Please advise that doing so could ruin your wig product.
What is the difference in your basic and luxury wigs?
Our basic wig is a lace front machine made wig and our luxury styles are personally designed and manufactured by Heather Dye. The luxury collections are more lightweight and realistic.
Why do I pay sales taxes?
You may notice that many businesses are now collecting sales tax on your purchases, even if they did not before. Recent tax law changes across the country have changed tax requirements for online retailers. Many businesses are now required to collect sales tax in all states where they conduct business.
As a result, Wigs For Every Woman collects retail sales tax as required by law in specific states. The requirements vary by state and are determined by the number of transactions (orders) placed in a state and / or a monetary threshold (dollar amount of sales). This process is referred to as establishing nexus.
Once a retailer establishes nexus in a state, they are required by law to collect sales tax from the consumer and remit those funds to the respective states that taxes are collected. If you have purchased from a retailer before and not paid sales tax, and now are required to pay sales tax, it means that the retailer has reached nexus in that state and is now required to collect sales tax by law.
From a retailer standpoint, collecting sales tax and remitting the funds to respective states is an expensive venture, creating excessive costs monthly and quarterly to facilitate this process; however, it is always our goal at Wig Studio 1 to remain compliant, so this is something that we are not able to change.
You may find that there are other online retailers that are not currently collecting sales tax. The reason for this is that they may not have met the threshold for collection requirements in certain states, or they are currently working toward this process to eventually be in compliance. There is no sales tax obligation for the retailer if it has not established nexus in a state.
If you are concerned with or have questions regarding paying sales tax, we recommend that you reach out to your State Senator or Representative for additional information on how your state’s sales tax percentage is determined.
We appreciate your continued support and are happy to assist in any way that we can.