Store Policies

WFEW and Wear it Again Store Policies

First we would like to genuinely thank you for choosing to shop with Wigs For Every Woman and Wear it Again.

We value every one of our customers and want to provide the best customer service possible. It is our goal for you to have a pleasurable shopping experience with us and be a return customer for many years.

We work very hard to offer you the highest quality items at affordable prices.

We encourage you to reach out to us anytime with questions you may have to our customer service email at wigsforeverywoman@gmail.com.

Please allow the team time to respond to your email. Our customer service department is closed on Saturday and Sunday and all holidays.

HUMAN HAIR WIG PURCHASES

You will be required to fill out a form before you purchase a Human Hair wig unless you have had at least 50 orders with us in the past.

Wig Protection is REQUIRED for ALL Human Hair purchases.

WIG PROTECTION COVERAGE

The price of Wig Protection for Synthetic wigs $8.99.

The price of Wig Protection for Human Hair wigs $49.99.

Wig Protection allows protection if your wig is lost, stolen or damaged by UPS or USPS. If that is the case we will issue you a store credit for the item.

Wig Protection allows you to return the wig within 14 days from the date of delivery vs. 7 days from the date of delivery.

You will NOT be subject to pay 15% restocking fee with Wig Protection.

RETURNS

If you did not purchase Wig Protection you only have 7 days from the date of delivery to reach out to our customer service team at wigsforeverywoman@gmail.com to start the return process.

If you did purchase the Wig Protection you have 14 days from the date of delivery to reach out to our customer service team via email (above) to start the return process.

All returned items that are purchased without our Wig Protection will be subject to a 15% restocking fee.

All returned items with the Wig Protection will not be subject to pay the 15% restocking fee.

Returns are processed 1x per week
Once the return is inspected and processed we will then issue you a store credit via email
Store credits never expire
Store credits can be used on our website, app or on a FB live sale

UNAUTHORIZED RETURNS

An unauthorized return is a return that is not requested through our support team @wigsforeverywoman@gmail.com. An unauthorized return is a return that is sent back to the manufacturer directly without an RMA #. All unauthorized returns will be charged a 25% restocking fee.

REFUNDS

We DO NOT ISSUE REFUNDS ON ANY RETURN ITEMS. All returned items will be refunded in the form of a store credit. There are no exceptions to this policy.

In most cases, all returns are processed within 2-3 business days from the date of delivery. On rare occasions, the processing time may extend to a maximum of 15 business days. Shipping costs and Wig Protection fees are non-refundable.

GIFT CARDS

If you use a gift card as a form of payment for your purchase, any returned funds will be refunded back to the gift card. We are unable to provide a cash refund for the amount of a gift card.

PRODUCTS NOT ELIGIBLE FOR RETURN

Products ineligible for return are as follows:

Final Sale Items: Clearance Items, Discontinued Items, Hair Care Products and Special Deal Items
Sample Sale Items
Accessories include jewelry, wig bands, hats with hair, headwear, clip-in bangs, ponytails, styling products, canvas blockheads, tape, adhesive, hot air brushes and flat irons, combs, etc.
Any product that does not meet the Eligible Return Criteria (see above).
All returns must be in original, like new condition
All returns must be in original packaging/netting
All wigs must be UNWORN ; they can be TRIED on but NOT worn out of the house. They must have their original part intact, no odors, not restyled and no products applied to them.
If your product is received back and determined ineligible for return, we will ship the product back to you at our cost and include a copy of the Quality Control Report illustrating our findings.

If you did not select Wig Protection coverage, you will have to pay for your return label. If you purchased the Wig Protection then we will credit you the exact cost (proof needed via email) of shipping to return the item to us.

LOST AND STOLEN PACKAGES

Once an order is placed and our shipping team fulfills the package it then goes into the hands of the USPS, UPS or FED EX.

Once you place an order our responsibility is to ship the order but we do not assume any liability or responsibility for the USPS, UPS or FED EX.

Packages can become lost, stolen or damaged from the carrier regardless of where you order from online.

Unfortunately that is the downfall of online shopping and the risk we take for convenience.

We offer Wig Protection for $8.99 for Synthetic hair products and $49.99 for our Human Hair wigs and HIGHLY ADVISE adding this to an order upon checkout.

Even if you file a claim with the postal service we cannot help you with this claim as they do not help us.

If you purchase Wig Protection, we can give you store credit for lost or stolen packages. If there was no Wig Protection added then there is nothing we can do on our end.

Wigs must be unworn, with the zig zag part still intact, tags still attached in the regular packaging. PLEASE NOTE WE DO NOT ACCEPT SALE ITEMS OF A 35% OFF DISCOUNT OR MORE FOR RETURNS.

Clothing must be unworn, in a new unworn condition.

In the case that you need to return a regular priced item, we offer store credit only, no refunds. Items should be returned unworn, unwashed and undamaged, no makeup stains, no odors.

Any items returned to Wigs For Every Woman/Wear It Again without permission will be donated or disposed of.

GIFT CARD SALES

Gift cards will be fulfilled through the e-gift card process.

Purchaser will be given a code to use at checkout for the gift card amount.

Amount does not have to be used in one transaction.

All gift cards are final sale and cannot be returned.

Once purchased they hold NO CASH VALUE.

Gift Cards do not expire.

FREQUENTLY ASKED QUESTIONS

I received my wig but it does not look like the same color as on the live?
Actual colors may vary. This is due to computer monitors displaying colors differently. We try extremely hard to ensure our photos are as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color
of the product.

I ordered the wrong wig! What can I do?
There will be no switching of wigs after an order is placed. This causes confusion in the warehouse and with the shipping team. Before you place your order please make sure it is the wig you want.

We understand that mistakes happen and if this is the case please email us at wigsforeverywoman@gmail.com.

When will I receive my order?

All orders take 3-30 BUSINESS DAYS (weekends & holidays do not apply) to ship from our facility. The exact delivery depends on the carrier. You will receive an email with the tracking info once the order ships.
It can take up to 30 days to get your order.
Most orders arrive at your door within 5-15 business days.

I didn't get my wig, the order says delivered. What can I do?
If an order is scanned as delivered to your address by the post office and you DID NOT choose to pay for Wig Protection at checkout, Wigs For Every Woman is not responsible for lost or stolen packages after being scanned and delivered. You will have to contact your local post office or carrier. Also, please make sure to enter your correct shipping address at checkout. We are not responsible if the customer enters an incorrect mailing address.

I changed my mind and don't want the wig, what can I do?
After an order is placed it cannot be cancelled even if the order has not shipped. ALL SALES ARE FINAL. Please make sure that you want the item that you are purchasing before you check out. No exceptions. PLEASE SHOP RESPONSIBLY.

FRAUD AND THEFT

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE IS ILLEGAL AND THOSE RESPONSIBLE WILL BE PROSECUTED.

Can you dye or color treat the wigs?
None of our synthetic wigs/toppers can be dyed or color treated. Please advise that doing so could ruin your wig product. However, our Human Hair wigs can be dyed and color treated.

Why do I pay sales taxes?
You may notice that many businesses are now collecting sales tax on your purchases, even if they did not before. Recent tax law changes across the country have changed tax requirements for online retailers. Many businesses are now required to collect sales tax in all states where they conduct business.

As a result, Wigs For Every Woman collects retail sales tax as required by law in specific states. The requirements vary by state and are determined by the number of transactions (orders) placed in a state and / or a monetary threshold (dollar amount of sales).

This process is referred to as establishing a nexus. Once a retailer establishes a nexus in a state, they are required by law to collect sales tax from the consumer and remit those funds to the respective states that taxes are collected. If you have
purchased from a retailer before and not paid sales tax, and now are required to pay sales tax, it means that the retailer has reached nexus in that state and is now required to collect sales tax by law.

From a retailer standpoint, collecting sales tax and remitting the funds to respective states is an expensive venture, creating excessive costs monthly and quarterly to facilitate this process; however, it is always our goal at Wigs For Every Woman to remain compliant, so this is something that we are not able to
change.

You may find that there are other online retailers that are not currently collecting sales tax. The reason for this is that they may not have met the threshold for collection requirements in certain states, or they are currently working toward this process to eventually be in compliance. There is no sales tax obligation for the retailer if it has not established a nexus in a state.

If you are concerned with or have questions regarding paying sales tax, we recommend that you reach out to your State Senator or Representative for additional information on how your state’s sales tax percentage is determined.

Thank you for your continued support to our business. We truly value each and every one of our customers.