Store Policies / Terms & Conditions

Store Policies 

First we genuinely thank you for choosing to shop with Wigs For Every Woman.
We work very hard to offer you the highest quality items at affordable prices. 
It is out goal for you to have a pleasurable shopping experience with us. 
That being said we are a HUMAN COMPANY ran by real people not computers. 
We have a small team and are not a massive corporation like Amazon. 
To ensure that our small business can stay around to serve you for a long time we have to set boundaries and policies. 
We understand that people do not like rules but we set these rules for everyone so that we can operate with fairness and integrity.
We do the best that we can to serve all customers equally and we ask for respect in that. 
We encourage you to reach out to us with questions anytime to our customer service email at wigsforeverywoman@gmail.com.
Please allow up to 72 hours for response. If you do not get a response please send your email again as sometimes emails do not come through. 
If you have an issue that cannot be resolved and you do not like the service that you were given please call the owner directly  at 931-510-7168
Our customer service department is closed on Saturday and Sunday and all holidays. 
That being said please do not approach our small team with disrespect, threats or malice. 
We are here to serve you but we are REAL PEOPLE who will not tolerate disrespect. 
Please read our policies before ordering to ensure you understand our expectations. 
We reserve the right to refuse service to anyone. 
We love what we do and want to do it with people we love. 
SHIPPING
We are not Amazon and we do not want to be.  
We have a small warehouse team that works very hard to ensure your orders come to you in a timely manner. 
Our team ships Monday - Friday for 8-10 hours a day. 
It is important to us that our team has a good quality life and that they have weekends and holidays off to spend with their family. 
At checkout you will select the speed in which you are wanting to receive your item.
If we do not deliver that speed we do refund your shipping fees. 
Each wig is inspected by three different team members before it is packed and shipped to ensure maximum quality. 
To keep our prices low we have chosen to not increase a shipping team that will ship the same day or next day such as Amazon. 
You can choose a faster speed at checkout if you want a speedy delivery. 

ORDER ISSUES 

Upon receiving your order please check to make sure you have all of the items you ordered and that they are in good new quality. 

If you believe you have a missing or damaged item you have 3 days to reach out to us to notify us of this error or it cannot be dealt with. 

Color differences will not be regarded as product damage or defect as colors will appear different on different screens and lighting. 

We offer color swatches for you to touch and feel before making a commitment to a color. 

We cannot handle any issues outside of this window.  

 

CUSTOMER ORDER MISTAKES 

We understand that you are excited to shop for our wigs and we share that excitement with you however we ask you to slow down while purchasing to ensure that you do not make a mistake. 

Once an order is placed we cannot apply a discount or a Gift Card. 

We cannot refund any order once it is placed. 

We cannot change the way you paid. 

Please shop responsibly and make sure you want the item before clicking the buttons. 

 

LOST AND STOLEN PACKAGES 

Once an order is placed and our shipping team fulfills the package it then goes into the hands of the USPS, UPS or FED EX. 

Once you place an order our responsibility is to ship the order but we do not assume any liability or responsibility for the USPS, UPS or FED EX. 
It is a rare occasion but packages can become lost, stolen or damaged from the carrier regardless of where you order from online. 
Unfortunately that is the downfall of online shopping and the risk we take for convenience. 
We offer Route Package Protection and HIGHLY ADVISE adding this to an order upon checkout. 
We make no profit on this program and provide it for your piece of mind. 
Even if you file a claim with the postal service we cannot help you with this claim as they do not help us. 
We do not provides refunds or store credits for lost or stolen items. 
EXCHANGE POLICY 
If you are not 1000% pleased with your wig we will allow you to exchange it for a store credit minus an exchange fee (10% of the wig price).
The exchange will be in the form of a store credit for you to shop for other items from us. 
If you decide wigs aren't for you we offer a variety of other products for your shopping pleasure. 
PLEASE NOTE NO SPECIAL BLOWOUT SALE WIGS ARE ELIGIBLE FOR EXCHANGE. 
RETURNS & EXCHANGES ON WIGS ARE NOT ACCEPTED ON DISCOUNTS OF 35% OFF OR MORE. THESE PRICES ARE LIQUIDATION PRICES AND WE CANNOT ACCEPT THESE ITEMS BACK. 
WIGS FOR EVERY WOMAN DOES NOT OFFER REFUNDS TO ORIGINAL FORM OF PAYMENT. 
All returns and exchanges will be given store credit in the form of a gift card to shop for other items that may work better for you. 
Clothing and wig items are eligible for return for store credit up to 7 days after receipt. 
If longer than 7 days passes before communication is started we will not be able to do an exchange. 
If you email within the 7 day period but nobody gets back to you do not worry as you still qualify for an exchange. 
Please email wigsforeverywoman@gmail.com to start an exchange for store credit.  
Buyer is responsible for return shipping for sending back all exchanges. 

 

Wigs must be unworn, with zig zag part still in tact, tags still attached in the regular packaging. PLEASE NOTE WE DO NOT ACCEPT SALE ITEMS OF A 35% OFF DISCOUNT OR MORE FOR RETURNS OR EXCHANGES. 

Clothing must be unworn, in new unworn condition. 

 In the case that you need to return or exchange a regular priced item, we offer merchandise exchange or store credit only, no refunds. Items should be returned unworn, unwashed and undamaged, no makeup stains, no odors.

 Any items returned to Wigs For Every Woman without permission will be donated or disposed of. 

 

GIFT CARD SALES  

Gift cards will be fulfilled through e-gift card process. 

Purchaser will be given a code to use at checkout for gift card amount. 

Amount does not have to be used in one transaction. 

All gift cards are final sale and cannot be returned. 

Once purchased they hold NO CASH VALUE. 

Gift Cards do not expire. 

 

Frequently Asked Questions 

 

 

I received my wig but it does not look like the same color as on the live?

Actual colors may vary. This is due to computer monitors displaying colors differently. We try extremely hard to ensure our photos are as life-like as possible, but please understand the actual color may vary slightly from your monitor. We cannot guarantee that the color you see accurately portrays the true color of the product.
I ordered the wrong wig! What can I do? 
There will be no switching of wigs after an order is placed. This causes confusion in the warehouse and with the shipping team.
Before you place your order please make sure it is the wig you want. 

We understand that mistakes happen and if this is the case please email us at wigsforeverywoman@gmail.com 

 

 WHEN WILL I RECEIVE MY ORDER?

-All orders take 3-30 BUSINESS DAYS (weekends & holidays do not apply) to ship from our facility. The exact delivery depends on the carrier. You will receive an email with the tracking info once the order ships.

It can take up to 30 days to get your order. 

Most orders arrive to your door within 5-14 days. 

 

 

 I didn't get my wig, the order says delivered. What can I do?

If an order is scanned as delivered to your address by the post office and you DID NOT choose to pay for Route Protection at checkout,  Wigs For Every Woman is not responsible for lost or stolen packages after being scanned delivered. You will have to contact your local post office or carrier. Also, please make sure to enter your correct shipping address at checkout. We are not responsible if the customer enters an incorrect mailing address. 

I changed my mind and don't want the wig, what can I do?

After an order is placed it cannot be cancelled even if the order has not shipped. 

ALL SALES ARE FINAL.

Please make sure that you want the item that you are purchasing before you check out. 

No exceptions. 

PLEASE SHOP RESPONSIBLY  

FRAUD AND THEFT 

CREDIT CARD FRAUD AND THEFT OF OUR MERCHANDISE IS ILLEGAL AND THOSE RESPONSIBLE WILL BE PROSECUTED 

 

Can you dye or color treat the wigs? 

None of our products can be dyed or color treated. Please advise that doing so could ruin your wig product. 

  

Why do I pay sales taxes?  

You may notice that many businesses are now collecting sales tax on your purchases, even if they did not before. Recent tax law changes across the country have changed tax requirements for online retailers. Many businesses are now required to collect sales tax in all states where they conduct business.

 As a result, Wigs For Every Woman collects retail sales tax as required by law in specific states. The requirements vary by state and are determined by the number of transactions (orders) placed in a state and / or a monetary threshold (dollar amount of sales). This process is referred to as establishing nexus.

 Once a retailer establishes nexus in a state, they are required by law to collect sales tax from the consumer and remit those funds to the respective states that taxes are collected. If you have purchased from a retailer before and not paid sales tax, and now are required to pay sales tax, it means that the retailer has reached nexus in that state and is now required to collect sales tax by law.

 From a retailer standpoint, collecting sales tax and remitting the funds to respective states is an expensive venture, creating excessive costs monthly and quarterly to facilitate this process; however, it is always our goal at Wigs For Every Woman to remain compliant, so this is something that we are not able to change.

 You may find that there are other online retailers that are not currently collecting sales tax. The reason for this is that they may not have met the threshold for collection requirements in certain states, or they are currently working toward this process to eventually be in compliance. There is no sales tax obligation for the retailer if it has not established nexus in a state.

 If you are concerned with or have questions regarding paying sales tax, we recommend that you reach out to your State Senator or Representative for additional information on how your state’s sales tax percentage is determined.

We appreciate your continued support and are happy to assist in any way that we can.